RETURN & CANCELLATION POLICY

1. Automated Order Cancellations

If you change your mind or realize you entered incorrect bed dimensions immediately after placing an order, you can cancel it directly through your customer dashboard without any manual approval:

• Log into your account, navigate to My Orders, and click the Cancel button.
• This option is active only before our factory engineers change your order status to "In Production" or "Cutting Phase".
• Once clicked, the transaction terminates automatically, halting production scheduling and instantly initiating our automated banking refund system.

2. Post-Processing & Custom Orders

Once an item passes into active preparation (e.g., custom foam layers are permanently adhered, or a mattress is vacuum-compressed and roll-packed), the automatic cancellation button deactivates.

3. Return Verification & Hygiene Process

If our management approves a return or a sleep-trial pickup over the phone or email, please ensure the following hygiene and verification steps are strictly followed:

• Unboxing Video Rule: To claim transit damage or a manufacturing defect upon delivery, you must provide a continuous, unedited unboxing video clip showing the parcel box label clearly before opening.
• Hygiene Standards: Mattresses are sanitary items. To qualify for a return pickup, the mattress must be entirely free from liquid stains, tears, burns, or odors. We strongly mandate the use of a waterproof protector during any trial period.
• Law Tags: All original manufacturing and structural law tags must remain sewn securely to the mattress.

4. Refund Processing & Timelines

Once a refund is approved (either automatically pre-production or manually verified by our warehouse team upon receiving a returned mattress), the amount is credited back via the following guidelines:

• Refund values are returned strictly to the original payment method used during checkout (Credit/Debit Card, NetBanking, or UPI).
• Online transactions canceled automatically before processing generally reflect back in your account within 3 to 5 business days.
• For manual returns requiring a heavy-freight pickup, the inspection and credit processing window takes roughly 5 to 7 business days after the physical mattress arrives back at our Dindigul facility.